Return Policy for Sibocali Foods

At Sibocali Foods, customer satisfaction is our top priority. We take great care in delivering high-quality products. If, for any reason, you are not satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Due to the perishable nature of our food products, returns and exchanges are only applicable in the following cases:

  • The product is damaged or defective upon delivery.
  • Incorrect items were delivered.
  • The product is expired or unfit for consumption upon delivery.

2. Return Timeframe

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of receiving the item. Unfortunately, we cannot accept returns after this period due to the perishable nature of our goods.

3. Return Process

To request a return:

  • Contact our customer support team at [email address or phone number] within 24 hours of delivery.
  • Provide your order number, details of the issue, and any photos of the damaged or incorrect item.
  • Our team will review your request and arrange for the collection of the item, if applicable.

4. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

  • Refunds: Approved refunds will be processed back to your original payment method within 7–10 business days.
  • Exchanges: If an exchange is approved, we will send out a replacement product at no additional cost.

5. Non-returnable Items

The following items are non-returnable:

  • Items purchased on sale or promotion.
  • Products that have been opened or tampered with.
  • Any items not reported within the 24-hour return window.

6. Shipping Costs

Sibocali Foods will cover return shipping costs for damaged, defective, or incorrect products. For any other returns (if approved), the customer is responsible for return shipping costs.

7. Contact Us

For any return inquiries, feel free to reach out to our customer support team at admin@sibocalifoods.co.za, or visit our website at https://sibocalifoods.co.za.

We appreciate your business and are here to ensure your shopping experience with Sibocali Foods is smooth and enjoyable!