Returns & Refunds Policy
At Sibocali Foods we want you to be happy with every order. Because we sell food, a few things work differently here than in general retail, so this page explains exactly what we will and won’t do, and how to reach us if something isn’t right.
The short version
- Contact us within 14 days of delivery if anything is wrong with your order.
- We will refund or replace anything that arrives damaged, spoiled, or incorrect, at no cost to you.
- For food-safety and hygiene reasons we cannot accept change-of-mind returns, whether the item is opened or still sealed.
Damaged, spoiled, or incorrect orders
If your order arrives damaged or spoiled, or you received the wrong item, email info@sibocalifoods.co.za within 14 days of delivery with:
- your order number;
- a short description of the problem; and
- clear photos of the product and the packaging it arrived in.
Once we’ve confirmed the issue we’ll send a free replacement or a full refund (including any delivery fee you paid on that order), whichever you prefer. You won’t need to post anything back to us unless we specifically ask you to, and if we do, we cover the return cost.
Quality concerns after opening
If you open a product and it tastes stale or off, let us know within 14 days of delivery with your order number and a description of the problem (a photo helps). We review these on a case-by-case basis and, where the concern is upheld, we’ll make it right with a replacement, store credit, or refund.
Change of mind
Because our products are food, we do not accept returns or give refunds for change of mind. This applies whether the item is opened or still sealed. If you’re unsure about a product, please contact us before you order and we’re happy to help you choose.
Items we can’t refund or replace
- Opened or part-used food, except where there is a genuine quality concern as described above.
- Problems reported more than 14 days after delivery.
- Products damaged by incorrect storage or handling after delivery.
- Gift cards and vouchers.
How refunds are paid
Approved refunds are made to your original payment method within 5–7 business days of us approving your claim. Depending on your bank, it may take a few extra days to appear on your statement.
How to contact us
- Email: info@sibocalifoods.co.za
- Phone: +27 62 081 0166
- Or use our Contact page
Please quote your order number in any message about a return or refund so we can help you faster.
Your consumer rights
Nothing in this policy limits your rights under the South African Consumer Protection Act, 2008, including your right to return goods that are unsafe or defective.
Last updated: 2 September 2026.