Terms of Use

These Terms of Use (“Terms”) apply to your use of sibocalifoods.co.za and to any order you place with Sibocali Foods (“we”, “us”, “our”). By using this website or placing an order, you agree to these Terms. Please read them together with our Privacy Policy, Cookie Policy and Returns & Refunds Policy.

Who we are

• Sibocali Foods, 563 Thokozani Nene Road, Amanzimtoti, Durban, 4126, South Africa
• Email: info@sibocalifoods.co.za
• Phone: +27 62 081 0166

Using our website

You may use this website for lawful purposes only. You agree not to interfere with the site, attempt to gain unauthorised access, upload harmful code, scrape content at scale, or use the site in a way that could damage it or disrupt other users. We may suspend or withdraw access to the site at any time without notice.

Your account

You do not need an account to shop, but if you create one you are responsible for keeping your login details safe and for all activity under your account. Tell us immediately if you think your account has been used without your permission. You must be 18 or older, or have the permission of a parent or guardian, to place an order.

Products, pricing and availability

• We try to describe and picture our products accurately, but packaging, appearance and ingredients may change from time to time. Always check the label on the product you receive.
• All prices are in South African Rand and include VAT where applicable. Delivery is charged separately and shown at checkout.
• Products are subject to availability. If an item becomes unavailable after you order, we will contact you to arrange a substitute, a partial refund, or a full refund.
• If we discover a genuine pricing or description error, we may cancel the affected order and refund you in full. We will contact you first where we can.

Orders

When you place an order you are making an offer to buy. Your order is only accepted once we send you a confirmation or dispatch your goods. We may decline or cancel an order, for example if we cannot verify payment, if we suspect fraud, if an item is mispriced, or if we cannot deliver to your address. If we cancel a paid order, we refund you in full.

Payment

We accept payment through PayFast and PayPal. Payment is taken at the time you place your order. We do not receive or store your full card details; these are handled by the payment provider.

Delivery

• We deliver within South Africa only.
• Delivery within South Africa is a flat rate of R80. Orders over R800 qualify for free delivery.
• Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the courier, weather, or events outside our control.
• Risk in the goods passes to you on delivery. Please check your order on arrival and contact us within 14 days if anything is wrong (see our Returns & Refunds Policy).

Returns, refunds and cancellations

Because we sell food, our return rules differ from general retail. Full details, including how to report a damaged, spoiled or incorrect order, are set out in our Returns & Refunds Policy, which forms part of these Terms.

Food safety, allergens and storage

Ingredient and allergen information is printed on each product. If you have a food allergy or intolerance, please read the label before you eat the product and contact us first if you are unsure. Once your order has been delivered, storing and handling the products correctly, and using them before the best-before date, is your responsibility.

Intellectual property

All content on this website, including text, images, logos, product names and page design, belongs to Sibocali Foods or its licensors and is protected by law. You may view and print pages for your own use, but you may not copy, republish or use our content for commercial purposes without our written permission.

Our liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability under the Consumer Protection Act, 2008 for goods that are unsafe or defective. Subject to that, we are not liable for indirect or consequential loss, or for loss caused by your failure to follow storage, handling or allergen information. Our total liability for any order is limited to the amount you paid for that order.

Your rights under the Consumer Protection Act

These Terms do not take away any rights you have under the Consumer Protection Act, 2008 or other South African law that applies to you as a consumer.

Privacy

We handle your personal information as described in our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. The version on this page at the time you place an order is the version that applies to that order.

Governing law

These Terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.

Contact us

• Email: info@sibocalifoods.co.za
• Phone: +27 62 081 0166
• Or use our Contact page

Last updated: 2 September 2026.